Privacy Policy

Last updated: 12 September 2026

GNR Oyuncak Gıda Sanayi Ticaret Limited Şirketi values your privacy. This policy explains how your information is collected, used and protected when you visit or shop at https://romansonofficial.com.

For detailed information on the processing of your personal data under Law No. 6698, please see our Personal Data Protection Notice page.

1. Information We Collect

Information you provide directly

• First name, surname, email address and telephone number
• Delivery and billing addresses
• Order and return records
• The content of messages, requests and complaints you send us
• Your newsletter subscription preference

Information collected automatically

• IP address, browser type and version, operating system and device information
• Pages you visit, time spent on the site and referral source
• Preference and session information collected through cookies
• With your consent, clicks, scrolling and mouse movements on pages (Microsoft Clarity heatmaps and session recordings; form fields are masked)

Information we do not collect

We do not see or store your credit card number, expiry date or security code. Payment service provider and scope of data processing: Card payments are processed through the Shopify PayTR Sanal POS app provided by PayTR ?deme ve Elektronik Para Kuruluşu A.?.; for payment and transaction security, the order number, amount, name, email, telephone, billing address and IP address are transferred to PayTR..

2. How We Use Information

• Receiving, preparing, dispatching and delivering your order
• Taking payment and issuing your invoice
• Keeping you informed of your order status
• Handling returns, exchanges and warranty requests
• Answering your questions and complaints
• Ensuring site security and preventing fraud
• Meeting our legal obligations
• Sending campaign and new product announcements if you give permission
• Analysing site usage and measuring advertising performance if you give consent

3. Sharing Information

We do not sell your information or rent it to third parties for marketing. Your information is shared with the following parties only to the extent necessary to provide the service:

• Shipping and logistics companies (contracted carriers working through Kargonomi; the carrier may vary by order)
• Payment institutions and banks (PayTR)
• Electronic invoicing and accounting service providers (Paraşüt; Sopyo order and invoice integration)
• E-commerce platform, hosting and email delivery service providers
• Site usage analytics and advertising measurement providers (Google Analytics 4, Google Ads, Microsoft Clarity) — only with your cookie consent
• Public authorities legally entitled to request information

4. Cookies

Our site uses cookies. For details of the cookies we use and how to manage your preferences, see our Cookie Policy page.

5. Data Security

The store is served over HTTPS. Other measures actually implemented by the business and service providers: Access to the admin panel is limited to authorised persons; card data is processed by a PCI DSS-compliant payment provider; Shopify is PCI DSS Level 1 compliant; corporate email uses SPF and DKIM; staff confidentiality obligations and data-processing terms with service providers are used..

6. Retention Period

We retain information for as long as required for the purpose of processing and for the retention periods prescribed by legislation. Retention periods for orders and invoices depend on the record type and applicable legislation: Invoice and accounting records are retained for 5 years; order and distance-sale records for 3 years; commercial books and records for 10 years; membership data for 10 years after membership ends; marketing consent records for 3 years after withdrawal; and site logs for 2 years, subject to the applicable legal basis..

7. Your Rights

You have rights to access and correct your personal data, request its deletion and object to its processing. For the full list of rights and the application procedure, see our Personal Data Protection Notice page.

You can unsubscribe from our newsletter at any time using the link at the bottom of each email we send or by writing to kvkk@romansonofficial.com.

8. Children's Privacy

Our site is not intended for persons under 18, and we do not knowingly collect personal data from children. If you become aware that such data have reached us, please inform us at kvkk@romansonofficial.com.

9. Changes

We may update this policy from time to time. The current version is always published on this page, and the date at the top is updated.

10. Contact

For privacy questions: kvkk@romansonofficial.com · 0534 871 30 50 · Mahmutbey Mahallesi, 2412. Sokak, C Plaza, Kat: 8, No: 89, Bağcılar / İstanbul