Distance Sales Agreement

Last updated: 11 September 2026

Article 1 — Parties

1.1 Seller

Company name	GNR Oyuncak Gıda Sanayi Ticaret Limited Şirketi
Address	Mahmutbey Mahallesi, 2412. Sokak, C Plaza, Kat: 8, No: 89, Bağcılar / İstanbul
Telephone	0534 871 30 50
Email	info@romansonofficial.com
Registered electronic mail (KEP) address	gnroyuncak@hs01.kep.tr
MERSIS number	0396175846000001
Tax office / number	Güneşli Tax Office / 3961758460

1.2 Buyer

The Buyer's first name, surname, delivery and billing addresses, telephone number and email address are the details entered by the Buyer when placing the order and shown in the order summary.

Article 2 — Subject

The subject of this agreement is to determine the rights and obligations of the parties under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts concerning the sale and delivery of the product ordered electronically by the Buyer from https://romansonofficial.com, the characteristics and sale price of which are specified in the order summary.

Article 3 — Product, Payment and Delivery

The product type, quantity, brand/model, number of units, sale price including taxes, payment method, recipient, delivery address and any shipping charge are specified in the order summary and order confirmation email.

The shipping charge and any free shipping conditions are shown before the order is placed. Applicable conditions: Standard shipping within Türkiye is 59.90 TL; orders totalling 500 TL or more after discounts qualify for free shipping.

Article 4 — General Provisions

1. The Buyer declares that they have read and understood the preliminary information about the product's main characteristics, sale price, payment method and delivery, and have provided the necessary electronic confirmation.
2. By electronically confirming this agreement and the Pre-Contract Information Form, the Buyer confirms that they have received accurate and complete information that the Seller must provide before a distance contract is concluded.
3. The product will be delivered to the address specified by the Buyer within 1–3 business days following dispatch after receipt of the order by the Seller, and in any event within the statutory maximum of 30 days.
4. If delivery cannot be completed, the Buyer will be contacted. Statutory responsibilities for loss and damage before delivery are reserved.
5. The Seller is not responsible for faults or damage caused by misuse by the Buyer or a third party designated by the Buyer after the product has been delivered to the Buyer.
6. Sharing records and photos of damage noticed on delivery helps the review process; this is not a precondition for the consumer's statutory rights of recourse.
7. If the Seller cannot deliver the product on time due to force majeure or extraordinary circumstances preventing transport, the Seller will inform the Buyer. The Buyer may request cancellation, replacement with an equivalent product or postponement of delivery until the impediment is removed.
8. If an order is cancelled, the amount paid will be refunded to the Buyer no later than 14 days after cancellation. For credit card payments, the time it takes for the refund to appear in the Buyer's account depends on the relevant bank's procedures.
9. The Buyer will be informed of stock issues; lack of stock alone is not considered impossibility of performance.

Article 5 — Right of Withdrawal

The Buyer has the right to withdraw from the agreement within 14 (fourteen) days after delivery of the product to the Buyer or the person at the designated address, without giving a reason or paying a penalty.

Notice of withdrawal must be submitted within this period in writing to info@romansonofficial.com or using the method on the Returns and Exchanges page.

If the right of withdrawal is exercised:

• The product is returned with its standard accessories, if any. Matters arising from ordinary examination and the consumer's statutory rights are reserved.
• The product must be sent to the Seller within 14 days of the withdrawal notice.
• The refund will be made no later than 14 days after the product is handed to the carrier specified in the pre-contract information, or, if a different carrier is used, after the product reaches the Seller. For withdrawal before delivery, the period starts with the notice. Payments, including delivery costs covered by legislation, are refunded using the appropriate original payment method without charging the consumer.
• Return carrier: a contracted carrier working through the Seller's Kargonomi shipping infrastructure; the carrier may vary by order. Return shipment details will be sent by email from info@romansonofficial.com. Where the product is returned with a carrier of the Buyer's own choice instead of the return shipment details provided, the return shipping cost is borne by the Buyer. No return costs are charged for returns made with the return method specified in the pre-contract information or for returns of defective products. Return address: Avcılar Sokak, No: 18, D: 1, Şenlikköy, Florya, Bakırköy / İstanbul.
• Partial returns: if some of the car air fresheners bought at a bundle price (2-pack, 3-pack or larger) are returned, the remaining items are recalculated at the single-item price or the bundle price matching the remaining quantity, and the refund equals the amount paid minus this new amount. If an order shipped free of charge (500 TL and above) falls below 500 TL after a return, the outbound shipping fee of the order (59.90 TL) is deducted from the refund. If the entire order is returned, the full amount paid, including any shipping fee, is refunded.

Article 6 — Products Excluded from the Right of Withdrawal

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to the following products:

• Products made to the Buyer's specifications or personal needs.
• Products whose protective packaging, tape, seal or wrapping has been opened after delivery and which are unsuitable for return for health or hygiene reasons.
• Products mixed with other products after delivery that cannot be separated due to their nature.
• Products that are perishable or may expire.

Opened car air freshener packaging is excluded from withdrawal and return for hygiene reasons; the right of withdrawal remains available for eligible unopened products.

Article 7 — Defective Products and Warranty

If the Buyer discovers a defect in a delivered product, they may exercise their alternative remedies under Law No. 6502. Details are provided on the Warranty and Exchanges page.

Article 8 — Default

If the Buyer defaults on a credit card payment, they agree to pay interest under their credit card agreement with the issuing bank and to be liable to that bank. The relevant bank may take legal action in this case.

Article 9 — Protection of Personal Data

The Buyer's personal data are processed in accordance with Law No. 6698 on the Protection of Personal Data and related legislation. Details are provided on the Personal Data Protection Notice and Privacy Policy pages.

Article 10 — Jurisdiction

For the application of this agreement, within the monetary thresholds announced by the Ministry of Trade, jurisdiction lies with the Consumer Arbitration Committees and Consumer Courts in the place where the Buyer purchased the product or resides.

Article 11 — Entry into Force

By confirming the order electronically, the Buyer declares that they have read, understood and accepted all the terms of this agreement. The agreement enters into force when the Seller confirms the order.

Payment and Service Providers

Card payments are processed through the Shopify PayTR Sanal POS app. Credit card payments can be split into 3 instalments at the cash price; bank interest applies to other instalment options, and the total including interest is shown at checkout before you confirm. Instalment options may vary by card issuer; debit cards cannot be used for instalments. An e-archive invoice is issued and sent by email through our invoicing service (Paraşüt).Ş. The carrier may vary by order, and the carrier and tracking number are notified by email when the order is handed over.