Frequently Asked Questions
If you have not found the answer to your question, contact us.
How can I track my order?
You can check your order status using your order confirmation link. The carrier and tracking number will appear at the same link when available.
When will my order be dispatched?
Your orders are dispatched within 1–3 business days.
When will my dispatched order arrive?
Delivery takes 1–3 business days after dispatch. If you experience a delay, contact us with your order number at info@romansonofficial.com or 0534 871 30 50.
Where can I see payment options and shipping charges?
You can view the payment options and shipping charges available for your order and delivery address at checkout before completing your order.
Can I change my order or delivery address?
Send your order number and requested change to info@romansonofficial.com. We will check whether the change is possible based on the preparation and dispatch status of your order and let you know.
What should I do about a damaged or missing product?
Send your order number, a description of the issue and, if available, photos of the product and packaging to info@romansonofficial.com. We will review your request and get back to you.
How do I request a return or exchange?
You can send your order number, product name and request to info@romansonofficial.com. For details, see our Shipping, Delivery and Returns page.
What is your return address?
GNR Oyuncak Gıda Sanayi Ticaret Limited Şirketi
Avcılar Sokak, No: 18, D: 1, Şenlikköy, Florya, Bakırköy / İstanbul
Before sending a parcel, you can confirm the carrier and shipment details at info@romansonofficial.com.
Which product design and fragrance will be sent?
We send the design shown in the photo and title of the product you order. You can check the car air freshener's fragrance in the Fragrance field on the product page.
How long does the car air freshener last?
Longevity varies with ambient temperature, ventilation and conditions of use. Follow the instructions on the product.
How should I clean the neck pillow?
Follow the care and cleaning instructions on the product. Send questions about your model to info@romansonofficial.com.
What are the seller's company details?
GNR Oyuncak Gıda Sanayi Ticaret Limited Şirketi
Registered office: Mahmutbey Mahallesi, 2412. Sokak, C Plaza, Kat: 8, No: 89, Bağcılar / İstanbul
Güneşli Tax Office · Tax No: 3961758460
MERSIS No: 0396175846000001
Trade Registry No: 1142070
How and when can I contact you?
Our customer contact address: info@romansonofficial.com
Business days and hours: Monday–Saturday, 08:00–20:00.
